Wednesday, July 22, 2009

AT&T and MMS

Once again, I'm plagued by AT&T's craptastic MMS workaround, viewmymessage.com.

Here is how it works, in theory:

1. Someone sends you an MMS message from their phone, say a text message with a photo in it.
2. AT&T saves the message on their viewmymessage.com website.
3. you get a message that says:
"I sent you a multimedia messages, you can view my message w/in the next 7 days via the web at: www.viewmymessage.com/2 using MSG ID yc0qw4e3d Password lob43bowl"
4. Now you can log into that site and get your message.

This might sound dandy to you, but here's why it sucks:

1. The MSG ID and password sometimes don't work, like what has happened to me today.
2. if you are on your iPhone you probably need to write down the MSG ID and password. So much for paperless technology. (cut and paste will only copy the whole message).
3. The MSG ID and Password contain characters that can be font-ambiguous, like g,q,l,1,0,O, and o
4. You can't get a copy of the MMS message, so you can't keep the video or photo for on your iPhone. I haven't seen a download button for this.

Solutions:
1. Start out with an "advanced" phone that can do MMS, a feature you get in any simple phone now.
2. If you must workaround, provide a URL link that is unique, obscured and provides the same sort of protection an ID and password would -- so I don't have to remember type in a ID and Password.
3. allow me to copy the content to my phone, so I can save my friend's photos.

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